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Denkyira Heritage Foundation | Non Profit Organization
Reviving Denkyira Legacies

Overview

1. Donations Refund Policy

At Denkyira Heritage Foundation, we deeply appreciate your generous support in advancing our mission. As a nonprofit organization, donations play a crucial role in our work. However, we understand that errors can occur during transactions. Below are our refund policies:

  • Credit Card, Mobile Money, and Bank Transfer Donations: If you have made an error in your donation or wish to request a refund, please contact us within 7 days of the transaction at [contact email/phone]. Refunds will be issued at our discretion and may take up to 14 business days to process.
  • Cheque and Cash Donations: Cheque and cash donations are generally non-refundable. However, if an error has occurred, please contact us immediately for assistance.
  • Recurring Donations: If you wish to cancel or modify a recurring donation, please notify us at least 5 days before the next scheduled payment.
  • Non-Refundable Donations: Donations made as part of a fundraising event, sponsorship, or campaign may be non-refundable. Please check specific campaign terms before donating.

2. Returns and Refunds for In-Kind Contributions

We accept in-kind donations such as supplies, equipment, and other resources to support our programs. Due to logistical and administrative constraints, the following policies apply:

  • Accepted Items: Once an in-kind donation is received and processed, it cannot be returned to the donor.
  • Damaged or Unusable Items: If an item does not meet our requirements or cannot be used for our activities, we reserve the right to redistribute, recycle, or donate it to other beneficiaries.
  • Incorrectly Sent Items: If you have sent an item in error, please contact us within 7 days to discuss possible solutions.
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

3. Policy Amendments

Denkyira Heritage Foundation Management reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and we encourage donors to review our policy periodically.

For any inquiries or refund requests, please contact us at: info@denkyiraheritagefoundation.org Contact Information

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